Working with parts behind the counter can be a whirlwind. It is a busy, high-demand department with a wide variety of responsibilities. When your dealership decides to sell parts and accessories online, the game changes. More orders to process, more phone calls to answer, social media channels to monitor and then there is a website that needs to be maintained. We all know that employees are the key to a successful organization. To help make sure your next hire meets has the technical chops to support the demands of the position, we crafted a template job description below.
Feel free to take this template and edit it as necessary to better serve your department’s needs.
Primary Duties & Responsibilities:
- Process online and counter orders
- Take telephone orders for parts and accessories
- Monitor and respond to customer via email, Facebook & Twitter
- Handle customer communication regarding returns and/or problems with orders. Issue return authorizations and maintain related records. Ensure customer satisfaction
- Assist parts manager in maintaining a clean and efficient parts inventory
- Stock incoming parts and reconcile parts invoice and actual parts received
- Cost parts on all repair work and/or parts on repair order where the cost amount is desired
- Write purchase orders for parts and sublet work needed from other firms
- Make sure all defective parts on factory claim repair work, that have to be returned to the factory, are turned in by the mechanics and have been properly tagged
- Manage FedEx and UPS order processing
Required Skills:
- High School diploma or equivalent
- Excellent customer service skills
- Posses high attention to detail
- Excellent oral and written communication skills
- Telephone etiquette
- Social Media experience (Facebook & Instagram)
- Digitally savvy with proficiency with Microsoft Office tools like Word, Excel and Outlook
Required Experience
- Higher degree or advanced education a plus, High School diploma or equivalent required
- At least 2 years experience working in an equipment/ Vehicle dealership or parts environment
